24×7 Help Desk Network Operations Center

Many IT providers offer 24×7 help desk, troubleshooting and break-fix services to businesses and enterprise organizations. But in many cases, the providers that offer these types of services don’t fully understand the challenges associated with sophisticated, multi-vendor systems. As a result, the focus falls exclusively on a single system component, rather than understanding how the component interacts with other technologies in the enterprise IT ecosystem.

A simplistic approach to troubleshooting and break-fix services simply won’t cut it in today’s enterprise IT environment. Instead, your organization needs a proven IT services partner that specializes in delivering a multi-vendor managed services approach to problems when they occur.

Netfast: 24×7 Help Desk and Network Operations Center for New York City

At Netfast, we offer best-in-class support and services for environment and application-related issues across your IT organization. Featuring unparalleled responsiveness and team of highly certified IT specialists, we have built our reputation on the ability to quickly and efficiently resolve problems in a manner that ensures the functionality of multi-vendor hardware and software components in sophisticated IT environments.

Key benefits of Netfast’s services include:

• Cloud Managed Services Approach – Netfast Cloud Managed Services can provide both reactive and proactive troubleshooting by helping your organization address issues before they occur. If application or system issues do arise, we resolve them quickly, according to the terms of the SLA.
• 24×7 Help Desk Availability – Our 24×7 help desk is available to provide reliable support for software and system components as well as around-the-clock monitoring of applications, ensuring that you have the assistance you need, when you need it.
• On Demand Break-Fix Services – Netfast’s break-fix services are supported by a team of highly experienced IT specialists with proven backgrounds in enterprise IT. We understand the business and IT challenges you’re up against and resolve problems efficiently, minimizing the amount of downtime and disruption to your organization.

As a true, end-to-end Cloud Managed Services partner, Netfast is invested in your company’s success. From hardware and software monitoring to network management and administration, we offer a complete range of managed services that add even more value to our help desk, troubleshooting and break-fix services.