Purpose of Position

The Consulting Director is responsible for developing and managing the overall customer experience at client sites including delivering infrastructure projects on time/on budget, expanding business opportunities and leading the Netfast delivery team.

Position Responsibilities

Client Satisfaction

• Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved
• Ensure project deliverables meet and/or exceed client expectations
• Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved
• Implement communication strategies with Client to effectively promote team accomplishments and review Project Status/delivery milestones on a weekly basis (written status reports, client meetings, conference calls etc.)
• Functions as the “Gatekeeper” of client’s strategic technical roadmap and positions self as a key technical decision-making partner
• Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and Netfast regional management.

Business Development

• Lead efforts in building the overall client relationship in existing account including relevant pre-sales activities, building senior management client/partner relationships, qualifying projects, understanding requirements, delivering technical presentations and proposals and in closing new business.
  • Identify and position opportunities outside scope of current engagement
  • Develop proposals for new/follow-on business
  • Work with Regional management and account team to develop and implement pricing strategy for new engagements
• Executes sales strategy in conjunction with Regional Management team and/or Account Manager (AM) assigned to manage the client relationship. Specific responsibilities outlined by VP (or Regional Director) as part of overall account plan.
• Become trusted advisor and strategic development point of contact with the Client infrastructure and operational support teams.
• Ability to identify and convert client business goals and objectives into technology designs and solutions.

Delivery

• Direct delivery of all projects in defined area; ensuring projects are completed at or ahead of: schedule, costs are managed to budget, and customer expectations are exceeded.
  • Advise teams in maintaining timelines
• Provide leadership and direction to engineer/consultant team in project delivery
• Provide guidance or direct engineer/consultant team to appropriate resources regarding technical issues and questions
• Manager resource placement and rotation within assigned accounts
• Report project status and other relevant business metrics to Netfast Regional Management on a weekly basis and/or as required (utilizing written updates, conference calls, etc.)
• Facilitates building of team skills to meet criteria of current and future client delivery needs
• Understands customer payment process and key internal stakeholders to facilitate timely Accounts Receivable payments to Netfast

Manage and Develop Team

• Effectively build, develop, and manage team of consultants at client site(s)
• Partner with Resource Manager to provide career path planning and coaching to ensure consultant/engineer job satisfaction and professional growth is achieved
• Partner with Resource Manager to complete Consultant’s Professional Development Program (PDP) profile and create professional development goals.
• Work with Regional Director - Delivery and Resource Manager to facilitate placement/rotation of engineers/consultants
• Complete Consultant annual performance review (Personal Effectiveness Profile) and informal/formal performance review processes and relevant feedback as needed

Required Skills/Competencies/Job Knowledge

• Ability to understand the business of Netfast and the business of the client/partner, including the financial impact of implementing technology solutions. Including: o Business acumen (client business drivers) o Financial analysis (e.g., ROI & TCO) o Problem solving
• Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to “trusted advisory status”
• Excellent interpersonal and communication skills including presentation skills
• Demonstrated facilitation, collaboration and problem solving skills
• Demonstrated ability to lead people; organize, develop and motivate a team; get results through others; excellent project management/planning skills
• Prior experience with pre-sales activity or account planning is desirable
• Understands Netfast’s Solutions Marketing structure: demonstrates competency (or capacity to be successful) in the ability to translate customer/business requirements into Netfast business solutions and successfully position with customers
• Ability to engage senior IT client management in discussions regarding infrastructure/leading-edge technologies as it relates to the IT business, the client’s industry and their business model
• Technically competent: demonstrates sufficient knowledge and understanding of infrastructure technologies as to successfully oversee customer projects and lead technical/consulting teams
• Understands (or is capable of learning) corporate financial practices and principles
• Commitment to company values and business objectives
• Ability to work longer than a 40 hour work week, including weekends. Ability to travel.

Qualifications: Education and Professional Experience

• B.S./B.A. degree in an engineering or technical field or equivalent work experience and practical knowledge
• 10+ years experience within the IT infrastructure industry or professional services/consulting industry with at least 5 years proven success in a management role.

Netfast offers competitive compensation packages and excellent benefits. Please go to our website at www.netfast.com for additional information on our organization.